1. Purpose and Scope of Information Collection:
Elizabeth Hotel is committed to protecting the privacy of its customers. We collect personal information for the following purposes:
• Confirming and managing reservations
• Providing accommodation and accompanying amenities
• Contacting customers for support when necessary
• Improving service quality
Information may include:
• Full name
• Phone number
• Email
• Identification information (ID card/Citizen ID/Passport)
• Payment information
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2. Scope of Information Use:
Customer information is used in the following cases:

• Confirming reservations and providing services
• Contacting customers when there are changes related to reservations
• Sending promotional information (if the customer agrees)
• Serving the requirements of authorities as prescribed by law
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3. Information Retention Period:
• Customer information is stored for the time necessary to serve the purposes mentioned above
• Or as required by current law
• After the period During this period, data will be deleted or anonymized.
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4. Commitment to Information Security:
Elizabeth Hotel commits to:
• Not sharing, selling, or exchanging customer information with third parties without consent.
• Applying appropriate security measures to protect data.
• Restricting access to information to authorized personnel only.
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5. Sharing Information with Third Parties:
Information may be shared in the following cases:
• Service providers (payment, booking) but must ensure confidentiality.
• At the request of competent state authorities.
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6. Customer Rights:
Customers have the right to:

• Request to view, edit, or delete personal information.
• Refuse to receive marketing information.
• File a complaint regarding data usage.
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7. Contact:
For any questions related to the privacy policy, please contact:
• Email: info@elizabethhotel.com.vn

• Phone Number: (+84) 274.3888.688

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8. Policy Changes:
Elizabeth Hotel reserves the right to update this policy at any time. The new version will be publicly posted on official channels.